Services
IN-COMPANY FACILITATION
All of the econsultant® Italy training and facilitation courses can be individually tailored to meet your organisations needs at a venue of your choice. Facilitations skills are recognised as essential competencies for anyone who finds themselves responsible for ensuring project groups, teams or organizations achieve their objectives.
See also : Facilitando.it
SALES CONSULTANCY
Tailor-made In-Company programmes can be designed and delivered by econsultant® for those companies with a clearly identified and defined need (focusing on "Customer care")
• Vision and Mission facilitation meetings
• Team leadership and Team building trainings
• Sales trainings
• Mktg trainings
• Marcomm and Organizational trainings
We provide specialized training and consulting services in internal and external customer care as well as focused management development workshops: customer service, customer care, channel management, direct sales, contact center are our fields of touching.
Our training workshops are different: we conduct workplace assessments prior to a training contract commencing.
We conduct assessments before, during and after a training with a follow up and feedback session within four to six weeks after the initial training session has taken place. Alternatively purchase your own train the trainer programme in customer care.
You can save up to 80% in outsourced fees by purchasing a training programme for internal training purposes.
We also provide management development programmes developed to assist managers in improving relationships with their staff, internal and external customers.
HUMAN RESOURCES MANAGEMENT SOLUTIONS
QSM Quality/Safety and Manufacturing